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FAQ

Below are questions often asked by customers in West Sussex, Mid Sussex and East Sussex. If you have a question – and the answer is not below – please get in touch with Sussex Boiler Replacements today on 01903 791491 or email: info@sussexboilerreplacements.co.uk

Sample You can call any time on 01903 791491 or email: info@sussexboilerreplacements.co.uk - or use our contact form. Our advice is free with no obligation. At your convenience, we can visit your property to give an initial survey of your current installation and to review your future heating needs. We can discuss your situation, what you want and options available. A printed quotation will then be given to you.
If you agree to our terms and conditions, a deposit invoice will be sent to you. After deposit payment, you will receive a confirmation letter. Our team will then visit your home by prior arrangement to start the work through to completion. It is likely we will want to visit again, before work commences, to take precise measurements for installation, as part of a final survey. You can also ask any further questions. Our aim is to finish the work with no inconvenience to yourself. A final invoice will be sent after successful completion of the works.
Sussex Boiler Replacements fit Vaillant boilers with a 10 year warranty. That is cost effective for you, because the rates under this special deal are just 8.6% APR for up to 10 years.
Our technicians set aside a day for normal boiler replacement tasks. To convert a system for an upgrade, allow for up to three days. Sussex Boiler Replacements is OFTEC registered for oil boilers to reassure you of a professional work. We are also Gas Safe registered for gas boilers. On the day, we will remind you of the work planned and you can express any concerns. Fresh, clean dust sheets will be used and we take painstaking efforts to keep your home clean and tidy. All rubbish will be disposed of in an environmentally friendly manner. After installation, the new appliance will be tested. A certificate will also be issued for insurance purposes. The technician will explain how the new set-up works and methods to use it efficiently. Be assured, we won't leave until you are confident with the installation. A customer info pack with operation instructions for the boiler will also be given to you.
We are aware of your household's needs and aim to be quick but effective in our work – to give you least inconvenience. Hot water will be turned off for one day only – for a typical installation. If you have an immersion heater or electric shower, this should not affect you. Also, we can give advice on temporary heating during works of one day-plus.
Yes – apart from the final aspect of work with electric and gas connections. However, that will be little interruption.
Your new boiler will be registered by us with Gas Safe or OFTEC. The manufacturer will also be notified for the warranty and they will send a registration certificate. Another registration certificate will be sent to you by Gas Safe or OFTEC [for oil]. At this time, the final invoice will be sent to you. Any feedback on our services is always welcome. Customer satisfaction is a key business aim for Sussex Boiler Replacements.
Guarantees are valid only if your boiler is serviced each year by a professional technician – such as Sussex Boiler Replacements. New boilers include a full manufacturer's labour and parts warranty. Vaillant boilers often give a better deal. The general minimum term is seven years for certain boilers although extended warranties can be arranged. Don't forget – gas boilers put in place by Sussex Boiler Replacements include one year's FREE servicing.
Sussex Boiler Replacements offers Vaillant, Baxi and Worcester Bosch boilers but there are other options – ask us for more details. Boilers use different types of fuel and the styles are: - - Regular with hot water kept in a tank for household useage. - System with a pressure system, which saves space because a tank is not needed in the attic - Comi or Combination boiler giving hot water as and when needed.

 

I want to complain, what should I do?

Sussex Boiler Replacements is founded on values of integrity, transparency and a hard work ethic. Feedback, whether positive or negative, is taken seriously and we appreciate all comments on our services.

To give a comment, please write to:-

Feedback Reference,

Sussex Boiler Replacements,

2 Nutley House,

Nutley Avenue,

Goring-by-the-Sea, Worthing,

West Sussex, BN12 4JU

Telephone: 01903 791491

Email: info@sussexboilerreplacements.co.uk

We respond to any complaint within 28 days.